Reference

Terms and Conditions Governing Your 9com Account

These terms set out what you agree to when you open and use a 9com account — covering deposits through bKash, Nagad and Rocket, how your account operates, and the conduct we expect.

Account eligibility rulesbKash, Nagad, Rocket deposit termsAccount conduct standardsWithdrawal and verification conditionsBangladesh region eligibility
9com Terms and Conditions Governing Your 9com Account
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If something in these terms is unclear, or you need to ask about a specific condition affecting your bKash, Nagad or Rocket transaction, our support team can walk you through it. Queries about account restrictions, eligibility in your region, or how a particular rule applies to your situation are all handled through the channels below.

Team online

Live Chat Support

Open the chat window from your account dashboard to speak directly with our support team about any term or account condition you need clarified.

Email Support

Send your terms-related question to our support address. Include your account reference so we can locate your details and respond with the right context.

Account Help Centre

The Help Centre inside your account covers wallet verification, deposit conditions via bKash or Nagad, and common account-access questions tied to these terms.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Your 9com account is protected at the login stage through OTP verification — a one-time code sent to your registered mobile number each time you sign in. This matters because your account wallet holds real funds moved through bKash, Nagad or Rocket, and we treat unauthorised access as a serious breach. Here is how we manage the key areas these terms address.

Data Retention

We hold your account and transaction data for the period required by the terms and applicable rules. You can request a summary of what we hold by contacting support with your account reference.

Account Security

OTP login, wallet verification steps and session timeouts are all active on your account. If you suspect unauthorised access, contact support immediately to initiate a security review.

Cookie and Session Use

We use session cookies to keep your account active while you navigate the lobby. These expire when you close the browser. Persistent cookies for preferences can be cleared through your device browser settings.

Requesting Account Changes

To update your registered mobile number, wallet details or account information, submit a verified request through live chat or email. Changes to payment-linked details require identity confirmation before they take effect.

Common Questions About 9com Account Terms

These are the questions we hear most often about how our terms work in practice — covering account access, wallet conditions and what happens when rules are applied.

Yes. All local wallet deposits — whether through bKash, Nagad or Rocket — are covered under the same payment conditions in these terms. The specific transfer steps differ by wallet, but the account rules are uniform.

We may suspend access, hold funds pending review or close the account depending on the severity. You will receive a notification and can contact support to ask about the specific term applied to your case.

Access depends on whether online account services of this type are permitted under your local law and in your eligible region. We do not confirm legality on your behalf — you are responsible for checking your local situation.

Contact support through live chat or email, provide your account reference, and ask for a data summary. We will respond according to the process set out in these terms and applicable data rules.

Yes. We update the terms when services or applicable rules change. The version posted at this page is always current. Continued account use after an update means you accept the revised terms.

Raise a dispute through the support channels — email is the clearest path for written records. Our team will review the account action against the specific term cited and respond with the outcome and reasoning.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.