Reference

How We Handle Your Data at 9com

Your account details, wallet records and game history sit in one profile, and this page tells you exactly what we collect from it and why.

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SECURITY AND RETENTION

Cookies, Security and Data Retention Steps

Three things decide how long we keep anything: what the law requires, what our payment partners need for reconciliation, and whether you still hold an open account. Sign-in runs on one-time codes rather than a saved password, so a lost handset does not hand over your wallet. Cookies are split the same way. A small set keeps you signed in and remembers your language; the analytics and campaign tags only fire if you accept them.

Cookies You Control

Essential cookies keep your session and language choice working. Analytics and campaign tags sit behind the consent banner, and you can pull back a yes later from your phone's browser settings.

Login and Device Checks

Every sign-in sends a one-time code to the number on your profile. We log the handset model and network address so an unusual login can be flagged before a withdrawal clears.

Retention Windows

Live accounts keep activity records for as long as the profile stays open. After closure we remove what we can, but entries connected to a bKash, Nagad or Rocket transfer stay longer where auditors and the law require.

Changes and Corrections

Wrong mobile number, old address, a name spelled badly: tell us and we correct the record. Deletion requests are logged, checked against legal duties, and answered in writing.

DATA HELP DESK

Ask the Data Desk a Question

Data questions get their own lane at the desk. Write in from the email or phone number registered on your account so we can match you to the right profile, and say which part of the policy you want to talk about: a correction, a copy of your records, or a request to close the account. If your question involves a bKash, Nagad or Rocket transfer, keep the wallet reference handy. It lets the agent trace the entry instead of asking you to repeat the whole story twice.

Data Request Email Send from the address on your profile so we can verify it is you. Say which records you need and we will reply with the path to collect them.

Live Chat Panel Open the chat window inside your account and ask for the data team. Short questions about cookies or login logs are normally settled in the same conversation.

Account Closure Ask us to close your profile and we start removing what the law lets us drop. Entries tied to bKash, Nagad or Rocket transfers may stay longer for audit.

What This Policy Covers in Bangladesh

9com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

One policy covers the whole account, not just the cashier screen. That means your registration details, login history, the wallet numbers you add for bKash, Nagad or Rocket, and the records of what you open in the lobby, from slots and live tables to the cricket

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sportsbook where BPL and international matches are listed. It also covers the device data our app reads at sign-in, such as the handset model and the network you connect from. What we do with all of that depends on where you are. Rules on collecting, storing
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and moving personal data differ by country, so nothing here is a claim that the same terms apply everywhere. Your access to 9com, and the way we handle your records, depend on your local law and the eligible regions we serve. Where the two disagree, the
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law where you live sets the floor and we follow it. We keep the wording plain on purpose. You should be able to read this once and know what we hold, why we hold it, and how to ask us to change or remove it. If
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a clause still feels unclear, write to the desk and we will explain it in ordinary language.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions Bangladesh Players Ask

Most messages we get are about the same handful of things, so we have answered them below in plain words. If yours is not here, the desk still reads every note. What this page cannot do is override the law where you live, or promise that a feature you see elsewhere is open to you. Availability depends on local rules and eligible regions, and we would rather say that up front than let you find out at the cashier.

Your name, date of birth, mobile number and email, plus the wallet or bank details you add. We also keep login logs, device model and the titles you open, so support can trace a dispute later.

Only what a transfer needs: the wallet number, the amount and a reference. Payment partners see that entry, not your game history. We do not sell your data to outside list brokers.

Write from the email on your profile and ask for a copy of your records. The desk confirms it is you with a one-time code, then sends the file to that same address.

Yes. Request closure from inside the account or by email. We remove what the law allows, though entries tied to local payment transfers stay for the audit period the rules set.

Sign out when you finish so the session token drops. Skip the keep-me-signed-in option on a borrowed handset, and switch off notification previews so codes do not appear on the lock screen.

It follows your account, but access and how we handle data depend on your local law and eligible regions. Where local rules ask for more than this page describes, those rules win.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How We Handle Your Data at 9com

Cookies, Security and Data Retention Steps

Cookies You Control

Login and Device Checks

Retention Windows

Changes and Corrections

Ask the Data Desk a Question

Privacy Questions Bangladesh Players Ask

01 What data does 9com collect when I open an account?

02 Do you share my details with bKash, Nagad or Rocket?

03 How do I get a copy of my account data?

04 Can I ask you to delete my profile?

05 What happens on a shared phone?

06 Does this policy apply outside Bangladesh?

Privacy Policy

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