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Your Rights and Our Obligations on 9com

Using 9com means you agree to a set of clear conditions that govern how your account, your funds and your data are handled.

Account Terms ApplyBangladesh Eligibility ConditionsbKash, Nagad, Rocket Wallet RulesData Handling CommitmentsRegional Access Dependent on Local Law

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What Our Legal Terms Actually Cover

9com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

9com operates under a defined set of terms that apply the moment you register and log in. These terms cover how your account is created, how identity verification works, how disputes are raised, and what happens when an account is flagged for review. Your wallet activity

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— whether you fund via bKash, Nagad or Rocket — is subject to transaction monitoring as part of our fraud-prevention process. We do not process payments through unverified channels, and any deposit made through an unregistered mobile wallet number may be held pending verification. Withdrawals follow
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a similar path: the wallet number used to withdraw must match the one registered on your account. If you access 9com from a jurisdiction where online gaming is restricted or prohibited, your eligibility is affected by local law, not by this platform alone. We cannot confirm
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legal access on your behalf — that determination sits with you and your local legal context. Account suspension, balance holds, and access restrictions are all covered within the terms, along with the process for raising a formal dispute. Any changes to our terms are communicated through
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the platform, and continued use after a change notice constitutes acceptance. If something in the terms is unclear, contact our support team before acting on an assumption.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute, or how our policies apply to your situation in Bangladesh, our support team handles legal queries through three direct channels. Wallet-related disputes — particularly those involving bKash, Nagad or Rocket transactions — should be raised with your transaction reference number ready.

HOW WE HANDLE THIS

Data, Security and Account Integrity at 9com

We handle account data with a straightforward principle: collect what is needed, protect it properly, and never share it without a lawful reason. Your account information, wallet details and transaction history are stored with encryption and are not accessible to third parties for marketing purposes. If you want to know what data we hold, you can request a copy through support.

Data Retention Policy

We retain account and transaction data for the period required under applicable regulations. After this period, data is deleted or anonymised. You can request details of what we hold at any time.

Cookie and Tracking Use

Cookies on 9com are used for session management, security verification and platform performance. We do not use cookies to sell your data to advertisers. You can adjust cookie settings in your browser.

Account Security Practices

Each login uses OTP verification tied to your registered mobile number. If you notice a login you did not make, contact support immediately and we will lock the account and review access logs.

Requesting Changes to Your Data

You can request correction or deletion of your personal data by contacting our support team in writing. Wallet data linked to active transactions may be held until those are resolved.

Common Legal Questions from Bangladesh Accounts

These are the questions we get most often about how our terms apply to accounts in Bangladesh — covering wallet rules, eligibility, data rights and what happens when something goes wrong.

Yes. Access to 9com depends on whether online gaming is permitted under your local law and in your eligible region. We cannot confirm legal access on your behalf — you are responsible for checking local rules.

Deposits or withdrawals from a wallet number not registered to your account will be held for manual verification. Contact support with your transaction reference to resolve this promptly.

Yes. Send a written request through the support email or live chat. We will confirm what personal data, transaction records and wallet details are stored against your account profile.

Raise the dispute through live chat or email with your transaction ID, wallet type (bKash, Nagad or Rocket) and the date. Our team reviews the transaction log and responds in writing with the outcome.

We post a notice on the platform when terms are updated. Continuing to use your account after the notice period means you accept the revised terms. We recommend reviewing updates when notified.

Accounts may be suspended if our fraud-prevention process flags unusual activity or if verification documents are not provided when requested. Support will contact you with details of any hold placed on your account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Your Rights and Our Obligations on 9com

How to Reach Us on Legal Matters

Data, Security and Account Integrity at 9com

Data Retention Policy

Cookie and Tracking Use

Account Security Practices

Requesting Changes to Your Data

Common Legal Questions from Bangladesh Accounts

01 Does my location in Bangladesh affect my account eligibility?

02 What happens if my bKash or Nagad number does not match my account?

03 Can I request a copy of the data 9com holds on my account?

04 What is the process if I want to dispute a transaction?

05 How will I know if the legal terms change?

06 Can my account be suspended without warning?

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